GP users to receive talk-times against call-drops from Thursday01 October 2022
Business Desk :
Keeping up with the steadfast promise to enhance customer experience, Grameenphone has been tirelessly working to improve the GP network experience and set to compensate with GP-GP Talk-time in case of any dropped calls from the very first call from Thursday night (12 AM, September 29). Previously GP used to compensate from 3rd dropped call of the day.
This offering shall comply with the latest BTRC directive for all mobile network operators regarding customer call drops and compensations. Although BTRC set the deadline on October 01, Grameenphone has decided to implement the reimbursement immediately. For the first and second call drop, 30 secs, and from the third to the seventh call drop, 40 secs talk-times will be returned to the customers.