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E-ticketing in city buses another bluff

25 November 2022

Staff Reporter :
Bangladesh Jatri Kalyan Samity Secretary General Mozammel Hoque Chowdhury claims that e-ticketing is a part of modern city life. Recently the authority has launched e-ticketing system in the capital city. As a result extra charging has been reduced. But the bus owners have lessen bus ply on the road making passengers' more trouble to travel in the city.
It will not be possible to sustain the citybus service system in the e-ticketing system unless there is a radical reformation of this sector along with solving the long-standing problems in the transport sector. In such a situation, the Bangladesh Passenger Welfare Association has welcomed the e-ticketing system in the public transport service and demanded the inclusion of full information on the fare fixed by the government in the ticket.
Speakers said these things in a discussion meeting organised by Bangladesh Passenger Welfare Association on 'e-ticketing in Dhaka City Bus Service: Expectations of Passengers' at Sagar Rooney Hall of Dhaka Reporters Unit today Thursday.
In the meeting, Secretary General of Passenger Welfare Association Mozammel Haque Chowdhury said, 'Each ticket provided by the bus contractor is required to have all the information.
It should contain the name of the ticket issuing bus, bus registration number, name of journey and destination, distance, fare amount, date of travel and complaint center numbers. However, the e-ticketing system currently provided does not have this complete information. Some tickets only show the fare. There is no name of journey and destination, name and number of bus, so passengers have no chance to get redress if extra fare is charged with these tickets. '
He also said, 'According to the conditions of determining the rent, it is important to confirm the appointment letter, salary and overtime of the driver-assistant. If the crowded buses are removed, the overall environment of the buses is improved, the city service is built on the model of the modern world, if the government implements the designated rush and ensures various facilities including dedicated lanes for the buses, people will gradually turn to buses. Dependence on small transport including motorcycles will be reduced, resulting in reduced traffic congestion and cost of human travel. '
In the discussion meeting, observations were made about the e-ticketing services of various buses plying in the capital. According to the observation, there are mixed reactions among passengers, bus owners and workers regarding e-ticketing. After the introduction of e-ticketing, bus owners reduced the number of buses on various routes. Passengers of the city complain that the bus running on e-ticketing charges 5 to 10 taka more than usual for the distance. For example, before Rampura to Demra staff quarters, the fare on this route was 20 taka, on e-ticketing, the fare for this route is 25 taka.
But 20 taka fare is supposed to be collected on this 8 km road. From Khilkhet to Mirpur-2, 15 taka was charged before, but after the launch of e-ticketing, 20 taka is being charged. On the other hand, there are instances of fare reduction in some routes, such as Rakibul Hasan, a regular passenger on the Khilkhet to Mirpur-11 route, used to travel on this route for Tk 30, but after the introduction of e-ticketing, he is regularly traveling at Tk 22. From Asadgate to Mirpur-1, the fare is Tk 25, but in e-ticketing, the fare of this route has come down to Tk 13. The fare from Sheorapara to Dhanmondi-27 was previously charged at Tk 20, but the e-ticketing reduced the fare to Tk 13. From Rampura to Kuril Bishwar Road, 20 taka fare was collected earlier, but 15 taka is being charged for e-ticketing.
Fare from Mirpur-1 to Gabtali was 20 taka earlier, e-ticketing is taking 10 taka. Bangladesh Jatri Kalyan Samity has observed that the previous fare of Sava from Mirpur-1 was Tk 40, but it has come down to Tk 30 in e-ticketing.
Welcoming the e-ticketing system in the modern public transport service, the leaders of the organisation claimed that because the e-ticket ensures fare collection according to the distance, the passenger fare is decreasing, as a result the bus owner's income is also decreasing. In such a situation, many transport owners will have to run buses at a loss if the company's GP and invisible sector route expenses are not stopped. For a long time, no new investment is coming in the bus sector of the city service due to various reasons including traffic congestion, chadabazi. As a result, there is a fear that this sector will fall into a deep crisis in the coming days due to losses.
Vice-President of Jatri Kalyan Samity Tawhidul Haque Liton also spoke at the discussion meeting, General Secretary of Citizen Solidarity Sharifuzzaman Sharif, prominent journalist Manjurul Alam Panna, General Editor of Bangladesh Road Transport Workers League Insur Ali, President of Bangladesh Human Rights Association Manjur Hossain Isha.

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